Talk to a real team.
Whether you want to buy, need help, or want to partner or run a node, there is a clear way to reach us. Support runs on a tracking system - every request gets a ticket, an owner and a record - so nothing gets lost in an inbox.
Ways to reach us.
Pick the lane that fits - it gets to the right people faster.
Sales
Pricing, plans, nodes and what fits your needs. Talk to us before you commit - no pressure.
Support tickets
Open a ticket from the client area. Every request is tracked end to end, with an owner and a clear record - not a black-hole inbox.
Partnerships
Want to run a federated node or integrate with the network? Start a partnership conversation here.
Press
Media, interviews and brand assets. Reach the team directly for anything press related.
Why tickets, not just email.
Support is where trust is won or lost - so we built it to be accountable.
Every request has an owner
When you open a ticket it gets logged, assigned and tracked to resolution. You can see status, history and replies in one place - nothing depends on someone remembering an email.
A record both sides can trust
Tickets give you and us a shared history. That is the same principle the whole network runs on - trust comes from records, not promises.
Contact questions, answered.
How fast will you respond?
Most tickets get a first response within one business day. Sales and partnership enquiries are usually answered the same business day.
What are your support hours?
We are open 24/7 - we do not keep EU business hours. Submit a ticket any time and we pick it up in order, around the clock.
Can I just email you?
No - you cannot email us directly. You need to register a free account and open a ticket. Emails from people who are not registered customers are automatically filtered and rejected, so they never reach us.
How do I report a security issue?
Open a ticket marked security, or contact us directly. We take responsible disclosure seriously - it is part of how we keep our #NeverBeenHacked record.
We are ready when you are.
Open the client area to submit a ticket, or reach out about sales, partnerships or press.