Acceptable Use Policy
Version 1.0 · Last updated June 2026
1. Introduction and Scope
This Acceptable Use Policy ("AUP") sets out the conduct that is prohibited on the IVO work marketplace platform ("Platform") operated by Internetivo Ltd ("Internetivo", "we", "us", "our"). It applies to all Users, including Clients and Workers, to node operators, and to anyone accessing the Platform through the web application, mobile application, public API, SDK, browser extension, or command-line tools.
This AUP forms part of, and must be read together with, the Terms of Service, the Content Moderation and Notice-and-Action Policy, and the Vulnerability Disclosure Policy. A breach of this AUP is a breach of the Terms of Service and is the basis Internetivo cites when it removes content or suspends, restricts, or terminates an account or Node.
Capitalised terms have the meaning given in the Terms of Service.
2. Prohibited Conduct
You must not use the Platform to do, attempt, facilitate, or assist any of the following.
2.1 Illegal and Fraudulent Activity
- Any activity that is unlawful under applicable Cypriot, EU, or other applicable law.
- Fraud, deception, misrepresentation, or any scheme to obtain money, services, or data by false pretences.
- Posting tasks or deliverables that are themselves illegal or that procure an illegal act.
2.2 Money Laundering and Financial Crime
- Money laundering, terrorist financing, sanctions evasion, or handling the proceeds of crime.
- Using the Platform's escrow, Credit, or Payout functions to disguise the origin, ownership, or destination of funds.
- Providing false KYC information or circumventing identity verification.
2.3 Fee Circumvention and Off-Platform Payment
- Arranging, soliciting, or accepting payment outside the Platform to avoid the Platform Fee.
- Sharing contact or payment details for the purpose of moving a transaction off-Platform.
- Any scheme designed to evade fees, escrow, or the dispute process.
2.4 Malware and Harmful Code
- Uploading, transmitting, or delivering viruses, worms, trojans, ransomware, spyware, or any malicious or harmful code.
- Delivering work that contains undisclosed harmful functionality.
2.5 Attacks on Infrastructure
- Denial-of-service or distributed denial-of-service attacks against the Platform, its providers, Nodes, or any User.
- Overloading, flooding, or otherwise impairing the Platform's infrastructure or availability.
2.6 Unauthorised Scraping and Automation
- Scraping, crawling, harvesting, or systematically downloading Platform content or data without prior written permission.
- Using bots, scripts, or automated tools to register, post, bid, message, or otherwise interact, except through documented interfaces and within documented limits.
- Circumventing rate limits, access controls, or technical protection measures.
2.7 Reverse Engineering
- Reverse engineering, decompiling, or disassembling the Platform or its software, except to the limited extent permitted by mandatory applicable law.
- Attempting to derive source code, underlying ideas, or non-public interfaces.
2.8 Unauthorised Access and Security Probing
- Accessing or attempting to access any account, data, system, or area you are not authorised to access.
- Probing, scanning, or testing the vulnerability of the Platform, except strictly in accordance with the Vulnerability Disclosure Policy.
- Bypassing authentication, session controls, or authorisation.
2.9 Intellectual Property Infringement
- Posting, transmitting, or delivering content that infringes the copyright, trademark, patent, trade secret, or other intellectual property or proprietary rights of any party.
- Misrepresenting ownership of, or the right to use, any content or deliverable.
2.10 Harassment, Abuse, and Hate
- Harassing, threatening, bullying, stalking, or intimidating any person.
- Hate speech or content that incites violence or discrimination on the basis of a protected characteristic.
- Sexual harassment or unwanted sexual advances.
2.11 Illicit or Harmful Content
- Child sexual abuse material, which is strictly prohibited and reported to authorities.
- Content depicting or promoting violence, terrorism, self-harm, or other serious harm.
- Content that is unlawful, defamatory, obscene, or otherwise seriously harmful.
2.12 Spam and Unsolicited Messaging
- Sending spam, bulk unsolicited messages, chain messages, or pyramid or multi-level marketing schemes.
- Misusing the messaging, review, or notification systems to distribute unwanted content.
2.13 Impersonation and Misrepresentation
- Impersonating any person, entity, or Internetivo staff, or misrepresenting your identity, affiliation, qualifications, or the source of any content.
- Creating fake accounts, fake reviews, or manipulating ratings or reputation.
2.14 Circumventing Bans and Moderation
- Creating or operating an account to evade a suspension, ban, restriction, or moderation decision.
- Operating multiple accounts to manipulate the Platform, evade fees, or evade enforcement.
- Interfering with, manipulating, or attempting to evade moderation, fraud-prevention, or dispute systems.
3. Node Operator Obligations
Node operators are subject to this AUP in full and, in addition, must:
- Operate their Node in compliance with applicable law, the Terms of Service, and their node-operator agreement.
- Not use a Node to facilitate, conceal, or enable any conduct prohibited by this AUP.
- Promptly act on valid notices of illegal or infringing content reaching their Node, and cooperate with Internetivo's notice-and-action and enforcement processes.
- Maintain the security and integrity of their Node and not misuse data made available to them.
- Not misrepresent their Node as being operated, endorsed, or guaranteed by Internetivo beyond the scope actually licensed.
- Indemnify Internetivo for breaches, unlawful acts, or third-party claims arising from the operation of their Node, as set out in the Terms of Service.
A Node operator's breach of this AUP may result in suspension or termination of the Node and the operator's account.
4. Enforcement
4.1 Discretionary Action
Internetivo may, at its sole discretion and with or without prior notice, take any of the following actions in response to an actual or suspected breach of this AUP:
- Remove, disable, or restrict access to content.
- Issue a warning.
- Suspend, restrict, limit, or throttle an account or Node.
- Permanently ban an account or Node.
- Freeze or withhold funds pending investigation, subject to the Terms of Service.
- Reverse, cancel, or refuse transactions.
4.2 Reporting to Authorities
Where required or permitted by law, Internetivo may report conduct to law enforcement, regulators, or other competent authorities, and may preserve and disclose relevant data accordingly.
4.3 Basis for Enforcement
This AUP is the policy Internetivo cites as the basis for enforcement action. Enforcement under this AUP is without prejudice to any other right or remedy available to Internetivo under the Terms of Service or applicable law, including the right to indemnification.
4.4 No Liability for Enforcement
Internetivo is not liable for any loss arising from action taken in good faith to enforce this AUP, the Terms of Service, or applicable law.
5. Reporting Abuse
To report a breach of this AUP, illegal content, or abuse, contact an abuse ticket or use the in-product reporting tools where available. Reports of illegal content are handled under the Content Moderation and Notice-and-Action Policy. Security vulnerabilities should be reported under the Vulnerability Disclosure Policy, not as ordinary abuse reports.
6. Changes to This AUP
Internetivo may update this AUP from time to time. Material changes will be notified in accordance with the change-notice provisions of the Terms of Service, with at least 30 days' notice for material changes. Continued use of the Platform after the effective date constitutes acceptance of the updated AUP.
Experimental Features, Assumption of Risk, and Waiver
The Platform and its features are provided on an "as is" and "as available" basis and may include experimental, beta, preview, or in-development features that may be incomplete, may change or be withdrawn at any time, may not work as intended, and may produce errors. You use the Platform and any such feature at your own risk, and you are responsible for keeping your own backups of important data and files. Full detail is in the Experimental Features and Beta Disclaimer.
To the maximum extent permitted by applicable law, Internetivo gives no warranty of any kind and has no liability for, and you release Internetivo from and waive any claim arising from, software bugs or defects, errors, downtime or unavailability, loss of or damage to data or files, failed or delayed transactions, or any other technical issue, including any direct, indirect, or consequential loss. You agree to report any bug, defect, or issue, and any feedback, by opening a support ticket; doing so does not entitle you to any payment, credit, refund, or compensation.
To the maximum extent permitted by applicable law, you are not entitled to and waive any claim for reimbursement, compensation, refund of fees, damages, returns, or other monetary relief from Internetivo arising from these matters. This does not apply to your Credit balance, any Payouts owed to you, or amounts held in escrow for your tasks, which are handled under the Terms of Service and the Refund and Cancellation Policy. Nothing in this section excludes any liability that cannot be excluded under applicable law (including for death or personal injury caused by negligence, fraud, or gross negligence) or your mandatory rights as a consumer or data subject.
7. Contact
Internetivo Ltd Abuse and notice-and-action: an abuse ticket Security and disclosure: a security ticket Legal: a legal ticket Website: https://internetivo.com/legal
Related documents: Terms of Service, Content Moderation and Notice-and-Action Policy, Vulnerability Disclosure Policy.
This AUP is governed by the laws of the Republic of Cyprus and EU law where applicable.