Content Moderation and Notice-and-Action Policy
Version 1.0 · Last updated June 2026
1. Introduction
Internetivo Ltd ("Internetivo", "we", "us", "our") operates the IVO work marketplace platform ("Platform"), through which Users and independent node operators post and share content and services, including tasks, proposals, profiles, messages, reviews, and deliverables. As a hosting service for third-party content, Internetivo provides a notice-and-action mechanism and the safeguards described in this Policy, consistent with the EU Digital Services Act (Regulation (EU) 2022/2065) ("DSA").
This Policy describes, at a user-facing level, how anyone can report illegal or infringing content, how we handle such reports, and the rights of Users affected by a moderation decision. It forms part of, and should be read with, the Terms of Service and the Acceptable Use Policy.
Internetivo hosts third-party content but is not the author of User content and is not a party to the contracts formed between Users.
2. Notice-and-Action: Reporting Illegal or Infringing Content
2.1 How to Report
Anyone, whether or not a registered User, may notify us of content they consider illegal or infringing by:
- Emailing an abuse ticket, or
- Using the in-product reporting tools where available on the relevant content.
2.2 What a Valid Notice Should Contain
To allow us to assess a report properly, a notice should include:
- A sufficiently clear explanation of why the content is considered illegal or infringing.
- A clear indication of the exact location of the content, such as a link or other identifier that lets us find it.
- The name and contact details of the person or entity submitting the notice, except where the report concerns content involving child sexual abuse material or certain other offences.
- A statement confirming the good-faith belief that the information in the notice is accurate and complete.
We may follow up for additional information where a notice is incomplete.
2.3 Acknowledgement and Decisions
Where a notice includes valid contact details, we will send confirmation of receipt without undue delay. We assess notices in a timely, diligent, non-arbitrary, and objective manner and notify the notifier of our decision, including information about possible redress. Notices that give us actual knowledge of clearly illegal content are acted on expeditiously.
3. How Moderation Works
3.1 Review Methods
We moderate content using a combination of human review and automated tooling that helps detect, prioritise, and route potentially problematic content. Human reviewers are involved in decisions where appropriate, in particular for contested cases and decisions that significantly affect a User. We do not publish the internal workings of our detection tooling, in order to protect the integrity of the process and prevent circumvention.
3.2 Possible Actions
Depending on the assessment, we may, among other measures:
- Remove, disable, or restrict access to content.
- Limit the visibility or ranking of content.
- Suspend, restrict, or terminate the provision of the service to a User or Node.
- Suspend or close an account.
Actions are also taken under the Acceptable Use Policy and the Terms of Service.
4. Statement of Reasons
Where we restrict, remove, or disable content provided by a User, or suspend or terminate their account, on the ground that the content is illegal or incompatible with our terms, we provide the affected User with a clear and specific statement of reasons, unless the law prevents us from doing so or the content is deceptive high-volume commercial content. The statement of reasons explains the action taken and its scope, the grounds relied on, whether automated means were used, and the redress options available.
5. Complaints, Appeals, and Redress
5.1 Internal Complaint Mechanism
A User affected by a moderation decision may appeal it free of charge through our internal complaint-handling mechanism for at least six months following the decision, by opening an abuse ticket and referring to the relevant statement of reasons. Complaints are handled in a timely, non-discriminatory, diligent, and non-arbitrary manner, with human oversight, and we reverse a decision without undue delay where the complaint shows it was unjustified.
5.2 Out-of-Court Dispute Settlement
If a User is not satisfied with the outcome of an internal complaint, they may be entitled to refer the dispute to a certified out-of-court dispute-settlement body in accordance with the DSA. Such a body cannot impose a binding settlement, and engaging with it does not affect the rights described in Section 5.3.
5.3 Judicial Redress
Nothing in this Policy limits a User's right to bring proceedings before the competent courts, or to seek any other remedy available under applicable law.
6. Trusted Flaggers
Notices submitted by entities that have been awarded trusted-flagger status under the DSA, acting within their designated area of expertise, are given priority and processed and decided without undue delay. Trusted flaggers should submit notices through the channels in Section 2.
7. Measures Against Misuse and Repeat Infringers
We may suspend, for a reasonable period and after prior warning, the provision of services to Users who frequently provide manifestly illegal content, and the handling of notices and complaints submitted by persons or entities that frequently submit notices or complaints that are manifestly unfounded. We assess misuse on a case-by-case basis, objectively and proportionately, taking into account the relevant facts and circumstances.
8. Cooperation with Authorities
Where required to do so by a valid order from a competent national authority, we act against specific illegal content and provide information in accordance with applicable law, and we inform the relevant authority of the effect given to the order. Where we become aware of information giving rise to a suspicion that a serious criminal offence involving a threat to the life or safety of a person has taken place, is taking place, or is likely to take place, we inform the relevant authorities.
9. Transparency
Internetivo is committed to transparency about its content-moderation activities and will publish information about its moderation, notices received, and actions taken to the extent and in the form required by the DSA. This Policy and our reporting channels are made publicly available.
10. Changes to This Policy
Internetivo may update this Policy from time to time. Material changes will be notified in accordance with the change-notice provisions of the Terms of Service, with at least 30 days' notice for material changes. Continued use of the Platform after the effective date constitutes acceptance of the updated Policy.
11. Contact
Internetivo Ltd Notice-and-action and abuse: an abuse ticket Legal: a legal ticket Website: https://internetivo.com/legal
Related documents: Terms of Service, Acceptable Use Policy, Legal Notice (Impressum).
This Policy is governed by the laws of the Republic of Cyprus and EU law where applicable.